Westway CT will be taking part in a National minute's silence in remembrance of those who lo....
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Who we are and what we do

Westway CT is an exempt Charity and Registered Society creating opportunities by providing essential transport and training services for individuals and groups. 

We are a team of 16 working in the office, 47 on-road staff and a huge pool of volunteers (including 14 Trustees). 

Everyone in our team has the same goal and that is to help reduce isolation and tackle loneliness, but most importantly, we want to enable people to live their lives independently, the way they want.  

 

 

Westway CT - It's more than just the numbers from Westway CT on Vimeo.

 

Our story

 
 

1991 

  • A steering group is set up in 1989 by local voluntary organisations in response to the ever increasing needs for community transport for over a decade. Shortly after a study is undertaken by London Community Transport and commissioned by North Kensington Amenity Trust, to determine the type of services required for the community. As a result, Kensington & Chelsea Community Transport (KCCT) registers as an Industrial and Provident Society run by its members – local community organisations serving Kensington & Chelsea. Funding for the first two years is raised from The City Parochial Foundation, RBKC Urban Programme, The Lord Ashdown Trust, Earl Cadogan Charity, Campden Charities, Help the Aged, The Tudor Trust, Help a London Child and The Henry Smith Charity (Kensington Estate). Steve Travis is appointed Director. 
 

1992   

  • The scheme opens for Group Transport (GT) Services, providing community     transport with a fleet of 2 Accessible Minibuses, available to a membership of 70 groups. The scheme is launched at a reception at the Royal Borough of Kensington and Chelsea (RBKC) Town Hall.  
 

1993

  • RBKC recognise the value of the scheme to voluntary organisations by providing an ongoing contribution to core funding - giving the scheme long-term stability from which to develop services. 
 

1994

  • The Community Car Scheme (CCS) is established - a one-to-one car service provided by a team of volunteer drivers offering lifts to people who find it difficult to use public transport, because of disability, frailty or age. Initially funded by North Kensington City Challenge. The service is aimed at improving the quality of life for its individual users. 
 

1995 

  • Fundraising raises over £650,000 to develop a new KCCT headquarters under the Westway (A40). Major funding is provided by North Kensington City Challenge, Bridge House Estates Trust, English Partnerships, The National Lotteries Charities Board and RBKC.
 

1996

  • KCCT adopts the nationally recognised Minibus Drivers Awareness Scheme (MiDAS) a RoSPA accredited scheme.
  • Building works get underway for the new KCCT headquarters.
  • A Goods Vehicle is added to the fleet for member groups that need to carry heavy items and additional equipment.  

1997 

  • Kensington & Chelsea Shopper launched: a new service run jointly with Central London Dial-a-Ride.
  • KCCT moves into newly built premises under the Westway (A40). 
 

1998 

  • First paid driver services undertaken through contracts with Social Services.
  • KCCT adopted and implemented MiDAS Training (Minibus Driver Awareness Scheme) for both standard and accessible minibus drivers and PATS Training for Passenger Assistants.
 

1999

  • A Wheelchair Loan Scheme is set up jointly with Action for Disability to provide RBKC residents with a low cost wheelchair loan service that included home delivery.
 

2000

  • Work commences in neighbouring Boroughs beginning with Westminster City Council contracting the first Westminster Shopper Service – one accessible minibus is provided to serve residents of Westminster who have mobility difficulties. The service runs 9 trips each week and offers a choice of two destinations per day in the City of Westminster. 
 

2001

  • The Westminster Shopper Service is launched.
 

2002

  • Andrew Kelly joins the team as the new Director.
  • In order to meet the needs of larger community groups and schools, a bigBus is added to the fleet, funded by RBKC.
  • The KCCT logo is updated to a more vibrant and recognisable design.

2003

  • Home-to-School contracts begin with the provision of minibus services to local schools.
  • Strategic Review – A complete strategic review, with the aim of strengthening partnerships and developing long-term projects, takes KCCT confidently into the next decade. 
 

2004

  • The Hospital Plus Bus, a pilot service funded through Neighbourhood Renewal is launched - aimed at supporting members of the borough with mobility problems to get to health related appointments.
  • KCCT joins the CTA’s Passenger Assistant Training Scheme (PATS) - a comprehensive modular training programme for people who undertake the role of a passenger assistant.
 

2005

  • KCCT changes name to Westway Community Transport - As the organisation is growing it is apparent that the name Kensington & Chelsea Community Transport suggests that services are only available to individuals and groups based in RBKC, so a decision is made to change the name of the organisation to Westway Community Transport. The existing logo is revamped to support the name change.
  • The ‘Out & About’ Scooter Loan Scheme is launched. A mobile Scooter Truck, used to ferry the mobility scooters is added to the fleet and provides members with better mobile access to the scooters due to the truck being located at different locations within the borough.   

2006

  • Funding from Campden Charities sees the launch of the Drive Time Project. Participants are trained up to acquire a vocational driving licence and supported in finding appropriate employment.
  • Working closely with NHS Commissioning and Procurement Managers Westway CT is chosen to deliver the K&C PCT District Nurse Late Call Service, as well as transport for individuals to Falls Prevention classes at New Horizon Centre, the Podiatry Clinic at Violet Melchett Health Centre and the Leg Ulcers and Falls Prevention Clinic at the World’s End Health Centre. 

2007

  • The Minibus Emergency Evacuation Procedures course is now available to groups - a half day course which teaches drivers and passenger assistants how to deal with emergency situations while travelling in minibuses, especially firre.
  • CTA Accredited MIDAS Car & MPV Training is added to the list of training courses on offer. 
 

2008

  • Westway CT Trading (a registered company limited by shares and a wholly owned subsidiary of Westway Community Transport) is set up in order to deliver commercial activities that generate a surplus which can be donated back to the society.
  • Westway CT launches Green CT Cars - a Private Hire Minicab Company run by Westway CT as an ethical commercial venture where profits generated are   injected into Westway CT’s not for profit activities. 
 

2009

  • The Westminster Health Link begins a one-to-one car travel service commissioned by the Local Clinical Commissioning Groups, where residents can book themselves onto a ‘Health Link’ accessible vehicle to take them, free of charge, to health related and well-being appointments.
  • Manual Handling courses are added to the list of training courses available to individuals and groups.  
 

2010

  • As the staff team and services increase it becomes apparent that an open-plan workspace is no longer fit for purpose. A local architect is called in to reconfigure the office building, to maximise space and make it more ergonomically and environmentally efficient. 
 

2011

  • Westway CT is assessed by an independent panel and gains the Social   Enterprise Mark Accreditation. The Social Enterprise Mark is awarded to credible social enterprises that can prove they operate with the central aim of using income and profits to maximise positive social and/or environmental impact, taking precedent over a requirement to maximise personal profits for owners and shareholders.
  • Westway CT sign-up to Transforming Community Equipment Services (TCES), a support service that offers a range of equipment known as ‘Simple Aids for Daily Living’, available through a prescription process. 

2012

  • Rebranding - It is important to stay relevant and continually engage with   users and funders. Feedback establishes a need to rejuvenate and refresh the Westway Community Transport brand identity, including the logo. Research workshops reveal that there is some inconsistency regarding the way stakeholders refer to the organisation. Most people use the term Westway CT, rather than Westway Community Transport, because it is easier to abbreviate. A decision is made to embrace this change by adopting the use of ‘Westway CT’. The logo is revitalised, the vehicle livery is renewed and new logos designed for both Westway CT Trading and Green CT Cars. A new improved website is launched and user engagement increases by 233%.
  • Westway CT joins forces with other CT’s to provide accessible transport for the 2012 Olympic Games. An enormous amount of work is done to ensure that Westway CT wins a bid to deliver accessible shuttle buses and help make London 2012 the most accessible games ever. Olympic fever is infectious and creates quite a buzz in the Capital. ‘Team Westway CT’ is very privileged and proud to be part of this international showcase for London.
  • Westway CT is approved by JAUPT to deliver Driver Certificate of Professional Competence (CPC) periodic training courses. Drivers must take part in 35 hours of periodic training every 5 years in order to drive a lorry, bus or coach professionally. 
  • A range First Aid Training courses are introduced. First aid cover in the workplace is a legal requirement.  

2013

  • Westminster City Council recommissions the Westminster Shopping Service - delivered in a fully accessible minibus and available to people living in Westminster, who find it difficult to access any other means of transport. 
  • Westway CT is successful in getting onto the Tri-Borough Transport Framework Contract and win a tender to provide a pilot Community Transport Service in Westminster.
  • Home-to-School for both Special Needs and Independent schools now total 17 routes. 
 

2014

  • Westway CT ventures into Mainstream Bus Routes for TfL and go through the complex application for a London Service Permit, in order to run some rail replacement services from London Bridge and Blackfriars Station to Borough Market over the Christmas period, while station and line repairs take place.
  • Work is recognised by Hammersmith & Fulham Council with the award of a grant enabling Westway CT to open up GT membership to the Hammersmith & Fulham area.
  • Westway CT launches and hosts the London Strategic CT Forum Conference, a two-day event held at Butlin’s in Bognor Regis, where most of the London Community Transport organisations come together to discuss specific subjects relating to all things that affect CT’s. 
 

2015

  • Westway CT launches the Innovation Fund – providing opportunities for community groups in RBKC, Westminster and Hammersmith & Fulham, to apply for free off-peak credits to offset their transport costs and support them in the development of new different activities.
  • Accessible Shuttles are the unsung transport heroes at the 2015 Rugby World Cup. Westway CT is proud to be part of the wider transport team, providing minibus shuttles for older and disabled people attending the matches.
  • Westway CT is FORS Bronze Accredited. FORS, run by TfL, is a method of recognising fleet operations which comply with the requirements of the FORS standard which is based upon lawfulness, safety, efficiency, and environmental protection. 
  • Westway CT hosts the London Strategic CT Forum Conference for the second year.
  • Director Andrew Kelly and his Deputy Kathleen Lyons help to lead the way in designing a Social Value CT Measurement Toolkit for the community transport sector in London.
 

2016

  • West London CCG Whole Systems model begins. Older residents of West London aged over 65 are planning, with professionals, their own care plans so that services are delivered to them in the way they need. Whole Systems have Integrated Care Centres at St Charles Health and Wellbeing Centre and Violet Melchett Health Centre. Transport to and from these centres is delivered by Green CT Cars.
  • Westway CT hosts the annual London Strategic CT Forum Conference for the third year.
 
 
Over the last 25 years Westway CT has grown from being a small scheme with only 2 minibuses, to an organisation that now employs over 60 people, with a fleet of 49 vehicles delivering core strand services for the local community. We are proud to state that our values and objectives are still the same today as they were 25 years ago.




 

 

Structure

Westway CT is made up of two legal entities:

  • Westway Community Transport Ltd (parent company, formally KCCT Ltd), is an exempt charity and Registered Society, formed in 1991
  • Westway CT Trading Ltd. (a registered company limited by shares) a wholly owned subsidiary of the parent company
Social Enterprise Mark
 
 
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What do our customers say?

  • This is the first time that young people have engaged in trampolineing in this way and they had a wonderful time. This trip would have not been possible if it wasn’t for the Innovation Fund as the young people travelled to the venue via Westway minibus services. 

    Joanna Peik-Azadi
    Innovation Fund
  • I just wanted to say thanks for organising the taxi last night and how great Adebe is. Your drivers are always lovely but he was especially helpful and it’s always so reassuring to know our members are being looked after.

    Brooke Kerr, AGE UK K&C
    Green CT Cars
  • A taxi from the station to the farm is over £10 and this alone is a price many parents cannot afford. Having access to the Innovation fund has meant that we can support with the cost of transport, meaning the parents can access this opportunity and keep their money for buying fruit when they are there. 

    Innovation Fund
    Fatima Ahmed, FLIP
  • The Innovation Fund has been of a great benefit to Lunch Club+ 4 The Bind. We have been on about 4 shopping trips - and counting this coming Saturday - 2 seaside trips

    Bill Gough, Lunch Club 4 the Blind
    Innovation Fund
  • Transport is very well maintained. Drivers and Escorts are excellent and have a good supportive manner which is very important with older people.

    Sue Cornish, RBKC Library Service
    Maintenance
  • Adrian is a brilliant Tutor, clear and easy to understand. So happy I chose this company, I also met Kevin; seriously both wonderful tutors. So relaxed, thank you guys.

    Patrick Erskini
    Emergency First Aid at Work
  • I had an outing to Richmond Park and Abdul was our driver. I just wanted to say how helpful, patient and calm he was, nothing was too much trouble. Everyone had a really great day and he very much contributed to that.

    Sam Hatley
    Group Transport Service
  • It is so liberating to be able to get about again and be truly independent. I cannot thank those running the scheme enough. 

    Buffy

    Buffy Mellor
    Mobility Scooters
  • Kevin Foster was professional, knowledgeable, patient and understanding. His friendly and chatty demeanour took away any anxiety we may have felt about learning a new skill. Highly recommend Kevin to any potential students/organisations. 

    Pro Trainings Referral
    AED Training Course
  • I would just like to say that Annie has been such a great bus driver, she is so patient and helpful........

    J Skone - Randolph Beresford
    Minibus Services
  • Thank you for the lovely service we had this week. The clients were happy with the access of the bus and the driver was helpful.

    Sophie Congdon, Age UK
    Group Transport
  • I am writing to personally thank you for all of the support Westway CT provided in helping deliver Christmas Hampers to elderly residents in Westminster. I know the task became more challenging than originally expected, however Richard Yeatman and his team were flexible, responsive and a pleasure to work with.

    Liz Brice, Tri-Borough Adult Social Care
    Delivery of Xmas Hampers
  • I wanted to compliment Richie Dacres-Sam. He has been a pleasure to speak with on the phone, regarding dealing with bookings for one of my clients I visit at home. Very efficient and well mannered, no problems at all with the bookings.

    Muge, Dementia Support Worker
    Door to Door Services
  • You have a great team when booking and the drivers are all so friendly and very helpful

    Dorothy Ridley
    Community Car Scheme
  • From the minute I walked into Westway CT I knew it was the place for me. The people are lovely, I was supported all the way through my training (although it was relatively easy after the HGV training) and I was able to do volunteering work and gain some experience and confidence whilst hoping for paid employment.

    Annaliese Richards
    Drive Time Project