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Westminster Community Transport Service

Offering two types of service; both specifically for residents of Westminster, who find it difficult to use public transport unassisted.

  • One-to-one car transport for individuals

  • Minibus transport for groups

One-to-One Car Transport

The car transport service is provided by our team of volunteers and is for people who can't access public transport.  Those of you who wish to use the service must become a member. You can download a membership form here or if you are having trouble downloading the form please give us a call on 020 8964 1114and we will send one out to you by post or email. 
 

Minibus Transport for Groups

If you run a group in Westminster and your members have difficulty using public transport and you would like them to be able to access Minibus Transport Services, you can register through your local Community Hub - see numbers listed below. 

Make a Booking

Once you are a member you can book a journey for any time of any day, to attend activities and classes, visit friends and family, attend appointments or just generally go about your everyday business; remember that we need to find a volunteer to drive for you, so bookings will not be confirmed until we can.  To book you will need to call our offices on 020 8964 1114 between 1pm - 4pm weekdays and tell us where you would like to go.  

Charges

You will be expected to pay 25% towards the cost of each trip which is currently charged at £1.10 per mile and the remaining (75%) of the cost is subsidised by Westminster Council.  The mileage is calculated by our drivers who will note the start and end mileage of every trip, which we then enter into our bookings system and an invoice will be generated and sent out to you.   

Volunteers and Vehicles

The majority of our volunteers use their own cars, but we also have four designated smaller vehicles in our overall fleet.  Two of these vehicles are wheelchair accessible so that we can offer this service to users who cannot transfer from a wheelchair to a car seat. 

 

 


 

Westminster Hubs contact details

Churchill Hub, call: 020 7976 6354

Westbourne Hub, call: 020 8964 1900

Queens Park/Harrow Road Hub, call: 020 7266 2776

Penfold Hub, call: 020 8762 3082  


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What do our customers say?

  • This is the first time that young people have engaged in trampolineing in this way and they had a wonderful time. This trip would have not been possible if it wasn’t for the Innovation Fund as the young people travelled to the venue via Westway minibus services. 

    Joanna Peik-Azadi
    Innovation Fund
  • I just wanted to say thanks for organising the taxi last night and how great Adebe is. Your drivers are always lovely but he was especially helpful and it’s always so reassuring to know our members are being looked after.

    Brooke Kerr, AGE UK K&C
    Green CT Cars
  • A taxi from the station to the farm is over £10 and this alone is a price many parents cannot afford. Having access to the Innovation fund has meant that we can support with the cost of transport, meaning the parents can access this opportunity and keep their money for buying fruit when they are there. 

    Innovation Fund
    Fatima Ahmed, FLIP
  • The Innovation Fund has been of a great benefit to Lunch Club+ 4 The Bind. We have been on about 4 shopping trips - and counting this coming Saturday - 2 seaside trips

    Bill Gough, Lunch Club 4 the Blind
    Innovation Fund
  • Transport is very well maintained. Drivers and Escorts are excellent and have a good supportive manner which is very important with older people.

    Sue Cornish, RBKC Library Service
    Maintenance
  • Adrian is a brilliant Tutor, clear and easy to understand. So happy I chose this company, I also met Kevin; seriously both wonderful tutors. So relaxed, thank you guys.

    Patrick Erskini
    Emergency First Aid at Work
  • I had an outing to Richmond Park and Abdul was our driver. I just wanted to say how helpful, patient and calm he was, nothing was too much trouble. Everyone had a really great day and he very much contributed to that.

    Sam Hatley
    Group Transport Service
  • It is so liberating to be able to get about again and be truly independent. I cannot thank those running the scheme enough. 

    Buffy

    Buffy Mellor
    Mobility Scooters
  • Kevin Foster was professional, knowledgeable, patient and understanding. His friendly and chatty demeanour took away any anxiety we may have felt about learning a new skill. Highly recommend Kevin to any potential students/organisations. 

    Pro Trainings Referral
    AED Training Course
  • I would just like to say that Annie has been such a great bus driver, she is so patient and helpful........

    J Skone - Randolph Beresford
    Minibus Services
  • Thank you for the lovely service we had this week. The clients were happy with the access of the bus and the driver was helpful.

    Sophie Congdon, Age UK
    Group Transport
  • I am writing to personally thank you for all of the support Westway CT provided in helping deliver Christmas Hampers to elderly residents in Westminster. I know the task became more challenging than originally expected, however Richard Yeatman and his team were flexible, responsive and a pleasure to work with.

    Liz Brice, Tri-Borough Adult Social Care
    Delivery of Xmas Hampers
  • I wanted to compliment Richie Dacres-Sam. He has been a pleasure to speak with on the phone, regarding dealing with bookings for one of my clients I visit at home. Very efficient and well mannered, no problems at all with the bookings.

    Muge, Dementia Support Worker
    Door to Door Services
  • You have a great team when booking and the drivers are all so friendly and very helpful

    Dorothy Ridley
    Community Car Scheme
  • From the minute I walked into Westway CT I knew it was the place for me. The people are lovely, I was supported all the way through my training (although it was relatively easy after the HGV training) and I was able to do volunteering work and gain some experience and confidence whilst hoping for paid employment.

    Annaliese Richards
    Drive Time Project