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Passenger Assistant Training Scheme

A nationally recognised standard of training for people whose role it is to provide care and assistance to passengers travelling by road

The Passenger Assistant Training Scheme (PATS) is applicable to anyone performing the role of a passenger assistant on a vehicle.  If you are paid staff, a volunteer or you are performing the dual role of driver/carer then you will benefit from PATS Training.

PATS has five modules: 

  • Module A: This is the foundation module for all passenger assistants. This module helps you understand your role as a passenger assistant. 

The other modules you complete will depend on the needs of the people you work with. You can choose from the following list:

  • Module B1: Passenger awareness and assistance - This modules covers awareness of passenger needs and how to assist, looking at individuals who don’t use a wheelchair. 
  • Module B2: Assisting passengers who travel in wheelchairs - B2 covers similar aspects to B1 but focuses specifically on passengers in wheelchairs.
  • Module C1: Supervising children and young people with special needs - For PA’s who work with children or young people with special needs. 
  • Module C2: Working with adults who need care and supervision - PA’s who work with vulnerable adults. 

At the end of the course and upon passing the assessment you will receive a certificate which will be valid for 4 years.

This training scheme is available to all individuals.  


Download our Training Services Brochure to find out more about our full range of courses.

Training for groups

We also offer this training to larger groups. Courses are quoted on request. 

Our Training Centre is fully equipped for all your training needs, additionally our trainers can travel to your premises for your convenience. In such cases we will bring the necessary equipment. Prices for this may vary depending on distance, travel and number of delegates.


For more information about PATS please feel free to give us a call on 020 8964 4928 or contact us via our Enquiry Form

 

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See a list of our Training Services

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What do our customers say?

  • This is the first time that young people have engaged in trampolineing in this way and they had a wonderful time. This trip would have not been possible if it wasn’t for the Innovation Fund as the young people travelled to the venue via Westway minibus services. 

    Joanna Peik-Azadi
    Innovation Fund
  • I just wanted to say thanks for organising the taxi last night and how great Adebe is. Your drivers are always lovely but he was especially helpful and it’s always so reassuring to know our members are being looked after.

    Brooke Kerr, AGE UK K&C
    Green CT Cars
  • A taxi from the station to the farm is over £10 and this alone is a price many parents cannot afford. Having access to the Innovation fund has meant that we can support with the cost of transport, meaning the parents can access this opportunity and keep their money for buying fruit when they are there. 

    Innovation Fund
    Fatima Ahmed, FLIP
  • The Innovation Fund has been of a great benefit to Lunch Club+ 4 The Bind. We have been on about 4 shopping trips - and counting this coming Saturday - 2 seaside trips

    Bill Gough, Lunch Club 4 the Blind
    Innovation Fund
  • Transport is very well maintained. Drivers and Escorts are excellent and have a good supportive manner which is very important with older people.

    Sue Cornish, RBKC Library Service
    Maintenance
  • Adrian is a brilliant Tutor, clear and easy to understand. So happy I chose this company, I also met Kevin; seriously both wonderful tutors. So relaxed, thank you guys.

    Patrick Erskini
    Emergency First Aid at Work
  • I had an outing to Richmond Park and Abdul was our driver. I just wanted to say how helpful, patient and calm he was, nothing was too much trouble. Everyone had a really great day and he very much contributed to that.

    Sam Hatley
    Group Transport Service
  • It is so liberating to be able to get about again and be truly independent. I cannot thank those running the scheme enough. 

    Buffy

    Buffy Mellor
    Mobility Scooters
  • Kevin Foster was professional, knowledgeable, patient and understanding. His friendly and chatty demeanour took away any anxiety we may have felt about learning a new skill. Highly recommend Kevin to any potential students/organisations. 

    Pro Trainings Referral
    AED Training Course
  • I would just like to say that Annie has been such a great bus driver, she is so patient and helpful........

    J Skone - Randolph Beresford
    Minibus Services
  • Thank you for the lovely service we had this week. The clients were happy with the access of the bus and the driver was helpful.

    Sophie Congdon, Age UK
    Group Transport
  • I am writing to personally thank you for all of the support Westway CT provided in helping deliver Christmas Hampers to elderly residents in Westminster. I know the task became more challenging than originally expected, however Richard Yeatman and his team were flexible, responsive and a pleasure to work with.

    Liz Brice, Tri-Borough Adult Social Care
    Delivery of Xmas Hampers
  • I wanted to compliment Richie Dacres-Sam. He has been a pleasure to speak with on the phone, regarding dealing with bookings for one of my clients I visit at home. Very efficient and well mannered, no problems at all with the bookings.

    Muge, Dementia Support Worker
    Door to Door Services
  • You have a great team when booking and the drivers are all so friendly and very helpful

    Dorothy Ridley
    Community Car Scheme
  • From the minute I walked into Westway CT I knew it was the place for me. The people are lovely, I was supported all the way through my training (although it was relatively easy after the HGV training) and I was able to do volunteering work and gain some experience and confidence whilst hoping for paid employment.

    Annaliese Richards
    Drive Time Project