Passenger Transport Operations Manager

Passenger Transport Operations Manager


We are looking for a Passenger Transport Operations Manager to join our team, working out of our depot and offices in West London.

Westway CT is a Social Enterprise is a Registered Society with a team of 100 paid staff and volunteers and a fleet of 66 vehicles, delivering a wide range of commercial and community transport passenger services and related training, across Kensington & Chelsea, Westminster, Hammersmith & Fulham and Camden.

Your role would be a critical link position between the operational direct delivery teams and the Director and Deputy Director, to ensuring Westway CT’s requirement for rigorous legal compliance, efficient resource utilisation and best practice in the duty of care towards its staff, volunteers and customers.

This is a senior management position with clear lines of authority and reporting requirements. You would have direct line management for scheduling and on-road passenger services staff, fleet maintenance staff and training delivery staff.

Excellent communication skills and the ability to lead from the front are a must for this role. You should have a strong background in transport management and be able to demonstrate an ability to apply process and team improvements in this area. You will be expected to set, manage and monitor operational budgets and to achieve optimum results.

Flexibility is a necessary aspect of out of hours working and on-call rota participation as required.

A Certificate of Professional Competence in National Passenger Operations and a PCV Class 1 driving licence (with no more than 3 penalty points) are essential requirements.

This position will be subject to a satisfactory Enhanced Criminal Record Check with the Disclosure and Barring Service (DBS).

To apply, please read the application guidelines carefully. Upload your CV, Letter of Application, and completed Equal Opportunities Form to us using the steps below. If you cannot attach the 3 items in one go, please upload them separately.

Alternatively, you can attach all 3 documents and send them by email.

Application Guidance

Role Description and Person Specification

Equal Opportunities Form 2018 PDF Version

Equal Opportunities Form 2018 Word Version

Closing date for applications: 5 pm on Tuesday 6th February 2018.


Applicant must hold a Certificate of Professional Competence in National Passenger Transport and have a PCV Class 1 Driving Licence.


£40,000 - £42,000



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Passenger Transport Operations Manager