Shopper Service

The Shopper Service is for elderly residents of Kensington & Chelsea

Shopping for food and groceries is an essential part of staying well and independent. The Westway CT Shopper Service supports seniors to be in control of what food they need to purchase.

Delivered in a minibus that is very easy to board, with low steps and wheelchair access. There is a volunteer passenger assistant on hand who will help passengers on and off the bus, to stow and carry bags, and if necessary help in the supermarket. Our team will also help take shopping bags to your front door when you return home.


How it works

Passengers share the journey on our minibus with other members of Westway CT. They are collected from home, taken to a supermarket where they are given time to shop. We then bring them back home again. There is a timetable (see below).

We tend to pick people up from the same area, so passengers get to know people living close to them. It’s not unusual for friendships to be formed. We are told that the service alleviates stress and makes a positive difference in people’s lives.


The minibus travels to well-known supermarkets within the borough, on different days of the week. RBKC Shopper Timetable 2018


The RBKC Shopper Service costs £1.50 each way.

Become a Member

Joining is easy, all you have to do is download a Membership Form for RBKC Residents fill it in and send it to us with your annual membership fee of £12. If you do not have a printer, we can send you one out in the post.

You can send it back to us by post to Westway CT, 240 Acklam Road, W10 5YG or you can email it to us – Just click here and attach the completed form.

You can pay your membership fee by cheque or over the telephone using a credit or debit card.

Once you have joined, you can call 020 8960 9020 weekdays between 1 pm – 4 pm to book. If we are busy on the telephone lines and you are redirected to our answerphone, please leave us a message, and we will get back to you.

If you have any questions about the Shopper Service, please use our Contact Form