Flexibus Westminster

What and who is the Flexibus Service for? 

Flexibus Westminster is a bus service that takes people to a range of shops either on a fixed route or on request locations. 

The Flexibus Westminster service is for anyone who can’t use public or private transport. This may be because of age and/or disability. 

Why do we run the Flexibus Service? 

We believe in protecting people’s independence and providing them with a choice. By running this service, we enable many people to access shops and services they wouldn’t be able to alone. Our service allows a range of fresh food and veg, allowing them to choose how and what they eat. 

How much does Flexibus service cost? 

From the 3rd of August, all Flexibus Journeys are free until further notice.  


To use the service, you will need to join Westway CT. Membership is free for Westminster residents. To join you can download a form and post it to us. Alternatively, if you do not have a printer, you can contact us on 020 8964 1114 and we can arrange one to be sent to you. 

You can post the form back to Westway CT, 240 Acklam Road, W10 5YG or email it to us. 

Booking a trip 

You can now only book 1 week ahead and you cannot book over one journey at a time on these buses. 

From the 3rd of August and until further notice, the booking line will be open: 10:00 to 12:30 and 13:30 to 16:00. The number to call for all bookings is 020 8964 1114. 


If the line is busy and you can’t immediately get through, then please leave a message. As soon as our staff are free, they will contact you to complete the booking. 

Routes and Destinations: 

The Flexibus Westminster service runs two weekly routes. One route is for fixed destinations. The other is for on-demand destinations that you can arrange when calling to book. 

We also run Faraway Fridays on alternative weeks and postcodes. This service takes members to larger supermarkets such as Morrisons in Camberwell or Tesco’s in Brent. 

You can download the timetable for the different destinations and routes here. 

Hygiene and Safety 

  • For your safety, there will be a maximum number of people allowed to travel together at anyone time. This is to respect social distancing, and it is non-negotiable. Please be flexible if the slot you are requesting is not available. 

We have put in a range of cleaning measures to comply with government guidelines. We use hospital-grade disinfectant and clean vehicles after each trip. 

Want to try the Service? 

We are more than happy for people to try the Flexibus service. Please contact us on 020 8964 1114 or email us and we will arrange it for you. 

If you have any questions about the Shopper Service, please use our Contact Form.