There is no doubt that community transport makes a powerful impact on the people who use it and the communities it serves, and our latest annual review evidences this.  

Over the last year, we’ve worked with countless community groups and charities helping to provide transport so that they can reach the people who rely on them and enabled hundreds of older local residents who can’t use public transport to get out and about with our shopper bus, Dial-a-Ride, and volunteer car services.  It’s clear from the focus groups we conducted that community transport changes lives, helping to combat social isolation, and promote better mental well-being and independence.

We show how our fleet of minibuses and the commitment of a dedicated team of 45 staff and 22 volunteers has changed countless lives and helped knit a community together through the power of working together. Plus, we hear firsthand from some of the passengers we are helping like Esther, George, Glenda, and Jessie who says:

“Using your services keeps me out of the doctor’s surgery – I was married for 60 years and, having lost my husband, I feel loneliness and isolation even more if I have nothing to do.”

We’ve delivered over 40,000 group transport trips and 31,848 individual passenger trips. Each journey represents a human story, a community group bringing its members together, an older person maintaining their independence. 

“We believe in the power of community transport to bring our community together; connecting people with all the things needed to lead a full and independent life. We hold that these connections are an essential thread in the fabric of our society, vital for all – and even more important for those who need extra support to get out and about. Transport is the great enabler; you can have the best services, the most welcoming clubs, and the closest friends, but it means nothing if you cannot get to them.”   CEO Kathleen Lyons

To find out how community transport is making a difference, and see the impact it’s having on people in our borough please take a look at our annual review here.