020 8964 4928

 Volunteer Cars Service 

One-to-one transport for older or disabled residents of Kensington and Chelsea, and Westminster

Our Volunteer Car service helps you stay independent.

As a member you can book a journey to attend activities and appointments, visit friends and family, or generally go about your everyday business.

Volunteer Cars are not regular taxi services – the journeys are booked by members and driven by trained and vetted volunteers who use their cars or one of our designated accessible vehicles. Journeys cannot be guaranteed until a volunteer is paired with your booking and willing to drive.

To use the service you must be a member. Volunteer Car charges vary slightly depending on which borough you are resident in.

Operating Times

Our volunteer cars service operates only during the work week Monday-Friday 9am to 5pm.

Times outside these hours can be requested, but we can’t guarentee we can fulfil these requests as we rely on volunteers to deliver this service.

Charges

RBKC Residents

  • 2 miles = £2.20
  • Up to 7 miles = £4.40
  • Between 7 – 12 miles = £8.80
  • From 12 – 20 miles = £16.00
  • More than 20 miles:
    you will need to contact the team for an estimated cost

Westminster Residents

  • 2 miles = £2.20
  • Up to 7 miles = £3.80
  • Between 7 – 12 miles = £7.60
  • From 12 – 20 miles = £14.00
  • More than 20 miles:
    you will need to contact the team for an estimated cost
Mileage is calculated by the length of the journey in the vehicle. The driver will note the start and end mileage of every trip which we then enter into our bookings system, and an invoice will be generated and sent out to you at a later date.

Volunteers and Vehicles

The majority of our volunteers use their cars, but we also have a few designated smaller vehicles in our overall fleet.

Two of these cars are wheelchair accessible so that we can offer this service to members who cannot transfer from a wheelchair to a car seat. All of our volunteers receive training and are DBS checked.

How to Join

Please complete the joining form relvant to the borough you are resident in and return it to us with your membership fee. If you don’t have a printer give us a call and we will post a form to you.

How to pay: You can pay by cheque or with a credit or debit card over the phone.

Returning your form

By post: Westway CT, 240 Acklam Road, W10 5YG              
Call: 020 8964 4928
Email: bookings@westwayct.org.uk

Download Individual Membership Form

Annual Membership Form

Annual membership is £12

Having access to a car and a driver has meant I can keep my life. I can’t walk too well and I am not able to get the bus. The car service gives me confidence – I’m able to get to my GP appointments or see friends under my own steam. I feel independent and that is priceless.
Irene, Volunteer Car user

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