Cookie Policy

Our Cookie policy

Our cookie policy is that we do not store sensitive or personal information such as your name, address or payment details unless you permit us to.

How we use Cookies

Cookies are tiny text files that are stored on your computer when you visit some websites. Cookies, by themselves, cannot be used to find out the identity of any user. If you have a user ID, this will automatically identify your computer – but not you – to our servers when you visit our site. Unless you specifically tell us, we will never know who you are, even if we do assign a cookie to your computer. We may use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process. You can disable any cookies already stored on your computer, but these may stop our website from functioning well.

What cookies are used on this Site?

The cookies we use on this website are broadly grouped into the following categories:

Essential or Functional – Some of the cookies on our website are essential for us to be able to provide you with a service you have requested such as using our Live Chat tool.

Analytics – We use analytics cookies to helps us understand how users engage with our website. An example is counting the number of visitors coming to our website or using a particular feature, rather than the total number of times the website or feature is used. Without this cookie, if you visited our website once each week for three weeks, we would count you as three separate users. We would find it difficult to analyse how well our website was performing and improve it without these cookies.

Social Sharing – We use third-party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter or Google+. Examples would be if you wanted to “like” or “tweet” about us or our products or services. Please see our “Third Party Cookies” section below for more details.

Interest-Based Advertising – You will have noticed that when you visit websites, you will be shown adverts for products and services you may wish to buy. The money made by website owners for showing third-party adverts on their websites often pays for the cost of running the website and therefore usually allows you to use the website without having to pay a registration or usage fee. To try and ensure that the adverts you see are relevant to you third-party cookies may be used to collect information about the types of things that interest you, for example, websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but merely makes the adverts you see more relevant. Please see our “Third Party Cookies” section below for more details.

Can I decline cookies?

You may refuse to accept cookies by activating the setting on your browser which allows you to deny the setting of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our website.

The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website: allaboutcookies.org.

Third party cookies

Some of the cookies described in the “What Cookies are used on our Site” section above are stored on your machine by third parties when you use our website. Third-parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example, Google analytics. For more information on these cookies and how to disable them, please see: Internet Advertising Bureau website at youronlinechoices.com where you will be able to opt-out of receiving Interest-Based Advertising cookies from some third-parties; and/or if you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium website.

What happens if I decide not to allow Cookies in my browser?

Will the website still work?
The website will still work, and you will be able to get the information you need from the website, but how the website works and how we develop more sophisticated services and content will most likely rely on cookies.

What would be the impact on this website if I decline Cookies?
If you decline cookies, we will not be able to count your site usage in the statistics that we gather about the use of the site.

We use Google Analytics to count the number of visitors to the site and to analyse how they use it. We do this to make sure that our website is as good as it can be and this is the primary evidence we use when trying to improve what we offer to users.

If you decline cookies then your visit won’t be counted and measured, so we won’t be able to take your actions into account when analysing data and seeking to improve our service or website based on that analysis.