This quarter’s case study is about our summer excursions program. The article is drawn from our video case study filmed from one of the summer excursions and feedback we received.

Before summer, we’d all faced a cycle of being in or out of various states of lock down; Trying to keep up with Covid legislation and do our utmost to keep safe. These measures took a toll on us all, and with summer approaching and restrictions lifting, we all looked for some relief and relaxation away from our home’s four walls.

For those less able to get about having the opportunity to be enabled to explore was essential to their well-being. For many vulnerable in society, lockdowns were especially challenging. For our members, many of whom can’t access normal services like shops, banks etc via their own means, this was especially the case. So we sought to help our users get out of their prolonged isolation and escape their loneliness.

Our Solution

We set about planning a series of longer excursions for our users. In collaboration with RBKC council, we secured additional funding for an extra minibus and driver. This allowed us to provide these trips free to Westway CT individual members.

Summer Excursion Success!

The summer excursions were originally planned for July and August but due to high demand from members we tripped the excursions planned and extended it until November, putting on extra days out to accommodate our users.

Westway CT Senior Transport Coordinator, Purvita Bhatt said:

“Demand is increasing day by day, as everyone is finding out about the free trips… In fact, a lot of customers are becoming members, especially to go on these trips.

“They’re really enjoying and making friends. It’s kind of a social gathering and a lot of them have become very good friends.”

As of the beginning of October, our scheme delivered:

• 132 hours of Free Transport
• 22 trips in total
• transported 45 unique passengers
• visited 6 different destinations

Doreen, a regular user said,

“I saw the trip offer and thought I’m in there. I don’t care how I’m feeling I’m going!

Doreen wasn’t alone. Our users gave fantastic feedback about the trips and Westway CT’s service.

“It is an excellent service. Especially with lockdown, I couldn’t have coped without them.”
Ms Angela

“To all at Westway, thank you for arranging such a good trip out to Windsor Castle on Friday, 6th August (2021). Pleasant company, comfortable bus and a very nice driver, a good day out. Thanks.”
Henry

“A great service friendly helpful. Helps the elderly to get out and meet people, make friends and be independent.” Joyce, Westway CT Member

Join Us For A Free Outing

We are delighted that our summer excursions have been such a success. We have free trips planned for October and November 2021. 

If you struggle to get out and about and live in Kensington and Chelsea Borough, or know someone who does, who may want to go on one of these trips. You can become a Westway CT member for just £12 and access not only the free summer excursion program, but its free shopper bus service as well.

Enquire today by getting in touch, call us on: 0208 964 4928