020 8964 4928

A Car Service for Older People

April 4, 2022

Since 1994, Westway CT has run a Volunteer Car Scheme.  Today a team of 10 volunteers powers the service, conducting 971 trips in the last year alone. The scheme is a vital service that helps Westway CT Members access essential services, such as doctor’s appointments. This helps fight isolation and loneliness that many older people can experience.

We interviewed June and Joyce about their thoughts on the service. You can watch the full interview here or read this abbreviated version below. 

Taxi’s VS Volunteer Car scheme

We asked them why they preferred the volunteer car service. Joyce explained how Taxi fares for people in her income demographic were too expensive. She explained that often she needed the taxi to wait for her, while she did an errand or attended a service, and that often Taxis wouldn’t do this, but even if they did, they would charge her. This, she argued, was a main reason she preferred Westway CT’s Volunteer Car Scheme. She stated how the Westway CT’s service would wait for her and wouldn’t charge, and she would get both a trip and driver waiting for her at one affordable price.

Better Than A Taxi

During the interview, we found out how the members learnt about the Volunteer Car Service. Joyce learnt about the service by asking Westway CT’s staff. She explained how the bus service to Kensal Green drops you outside its entrance, but to get to the church for the service is around a 2-mile walk. She realised she needed a taxi, but no taxi would stay in the service and wait for her. So she rang the office and asked if a taxi like service was available? We helped her get the car she needed to attend her friends funeral.

June found out about the service through recommendations from friends at the dance class she attended. June explained how she had acute arthritis and how her doctors had told her to do regular exercise to help manage it. June loves dancing and regularly attended line dancing classes to help manage her arthritis. She originally got a lift from the class instructor so she could attend, but she noticed that some classmates were getting community cars to get to the class. Once she found out, she joined Westway CT and got a volunteer car to take her.

High Praise For Our Car Service

We asked the members if they would recommend the Volunteer Car Service and why. The resounding feedback was yes, and they described it as a fabulous service.

June said the service was great for her wellbeing. She also said couldn’t get to classes without it.

Joyce agreed. She said the service was better than taxis, as it would wait for her. The drivers are vetted and you feel safe with the drivers. She highlighted how the service and the drivers were very reliable and courteous.

June added how the volunteer drivers are knowledgeable about the local area. How they navigate the side streets to avoid busy roads. She recounted how on one of her first trips a driver took her home. At first, her driver’s choice of route confused her. When she realised why, she was even more impressed with the service. The driver had taken a different route. This ensured she could exit the car facing the kerbside, so she didn’t need to rush and/or worry about traffic.

A Vital Service

Joyce finished the interview with some powerful remarks about the importance of the service for her generation.

“To be honest, you know if they were to stop the service. We people, in my generation, would be a lot poorer. A lot poorer in both health, mental welfare, you can mark it all down. It makes a whole world of difference to our generation to have that service available.”

This highlights how for 28 years, our car service has been a vital lifeline for many elderly residents. It helps them escape loneliness and isolation that can become common for people in their generation. Thus helping them remain healthier both mentally and physically and overall improving their quality of life.

Help Us Fight Loneliness & Isolation

Last year our 10 volunteers helped elderly people get out and about an amazing 971 times.

We couldn’t run the service without volunteers. Can you help us?

If you have a few hours a week, a full UK driving license and 2 years’ experience, you could help an older person escape isolation and loneliness. You can use your own car or ours. We cover both fuel and out-of-pocket expenses.

So what are you waiting for! Please get in touch to find out more, email: info@westway.org.uk or call: Tel 020 8964 4928